Introduction
CLEANZO Exterior Solutions LLC ("CLEANZO," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our cleaning services.
We are an Illinois-registered LLC. If you have questions about this policy, contact us via our contact page.
Information We Collect
We collect information you provide directly to us, including:
- Contact information — name, phone number, email address, and mailing address when you request a quote or contact us
- Property information — property address, surface types, and service requirements when you request an estimate
- Payment information — billing address and payment method for invoiced accounts. We do not store credit card data on our servers
- Communication content — messages and notes from your interactions with us
Automatic Data Collection
When you visit our website, we may automatically collect:
- IP address and browser type (via standard server logs)
- Pages visited and referring URL (via standard server logs)
- Device identifier for analytics purposes, stored in localStorage in your browser only
We use this data in aggregate only to understand site traffic patterns. We do not sell or transfer this data to third parties.
Analytics
Our website includes a lightweight analytics beacon that records anonymous visit data (page views, referrer, anonymized visitor ID). This data is used solely to understand site performance and is not correlated with personal information. No cookies are used for tracking purposes beyond a randomly generated visitor ID stored locally in your browser.
How We Use Your Information
We use the information we collect to:
- Provide quotes and service estimates
- Schedule and perform cleaning services
- Send service-related communications (appointment confirmations, changes, invoices)
- Respond to inquiries and support requests
- Improve our website and services
We do not use your information for marketing or advertising purposes without your explicit consent.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist us in operating our business (e.g., payment processors), under confidentiality obligations
- Legal authorities when required by applicable law, court order, or government request
- In the event of a business transfer (sale, merger, or acquisition), in which case your information may transfer to the acquiring entity
Data Security
We implement standard administrative and technical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain client information for as long as needed to provide services and fulfill our contractual obligations. Inactive account data is retained for a minimum of 3 years from the date of last service, or as required by applicable tax and business record laws.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to our legal retention obligations)
- Opt out of marketing communications — contact us to unsubscribe
To exercise any of these rights, contact us via our contact page.
Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Contact Us
Questions about this Privacy Policy should be directed to:
CLEANZO Exterior Solutions LLC
[Business address pending]
[Business email]
[Business phone]